Ernie Clark. Hilperton Division, Wiltshire Council.

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Tuesday July 14, 2009 Wiltshire committed to high-quality home care.

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WC will not use the 'reverse auction' system for funding care.

Wiltshire Council is reaffirming its commitment to making a difference for people who need help and support to continue living safely in their own home.

The pledge follows the recent BBC Panorama programme that raised questions about the quality of home care in other parts of the country.

The council, which spends around £10m working with partners to provide high quality home care, believes people get a good quality of service in Wiltshire. It also, with the help of key partners, including service users in the voluntary sector, regularly audit its levels of service and this will continue.

.Social care chiefs are committed to making the service as good as possible and would like to hear from anyone who believes the standard of care they are receiving could be improved or who has any concerns after watching the Panorama programme. People can contact the council's dedicated social care helpdesk on 0300 456 0111.

To help ensure high quality of care the council provides care partners with around £200,000 a year to provide training for the many dedicated care workers who help people in Wiltshire on daily basis.

Dedicated care workers help people with a wide range of tasks including helping in the home with domestic tasks such as washing, cleaning and cooking.

A recent survey of 413 people who receive the care in Wiltshire found that 93 per cent were satisfied with the service they receive and 66 per cent were very or extremely satisfied. Nine out of ten people surveyed said they always or nearly always saw the same care worker and said they had a good or excellent relationship with their care worker. The council will continue to strive to improveg upon the quality of care.

Sue Redmond, director of community services, said: "We are committed to providing safe, high-quality home care for people in Wiltshire".

By working closely with our partners to provide high-quality home care we help people to continue to live safely in their own homes where they remain part of the local community. This survey underlines our commitment to providing the best service to local people but should people have any questions about their care we would urge them to contact our dedicated care help line on 0300 456 0111."